Amazon jobs · Australia
Build your career working from home. Explore our remote Customer Support Specialist opportunity.
Now hiring
Apply today and, if successful, you complete your paid training and take your first shifts from home before the new year. Places are filled as applications are verified.
Takes about 10 minutes · No payment ever requested
Remote · Australia wide
Amazon · Permanent full-time
Join our Australian customer support team in a fully remote role. Paid training, company-provided equipment and a clear career path.
AUD 91,000 per year + superannuation
We never ask candidates for payment at any stage of recruitment.
Benefits
Clear, contractual benefits — set out here exactly as they appear in your employment agreement.
Work from anywhere in Australia with a reliable internet connection.
Rostered shifts agreed in advance, with flexibility where operationally possible.
Your onboarding and training are fully paid from your first day.
We ship company-owned equipment to your home address before you start.
A contribution towards your internet and home workspace costs.
An additional bonus tied to published quality and service measures.
An ongoing contract under Australian employment law.
Employer contributions paid to your chosen complying super fund.
Grow with us
Development is planned from day one and reviewed openly with your leader.
A guided first fortnight covering systems, tone of voice and our service standards.
Written objectives at each milestone so you always know what good looks like.
Fortnightly coaching with your team lead and formal performance reviews.
Open roles are advertised internally first wherever we can fill them from the team.
Customer Support Specialist
Senior Specialist
Team Lead
Operations Manager
Job details
Permanent, full-time, 38 hours per week. Reports to a Customer Support Team Lead.
You are the first point of contact for our Australian customers. You take ownership of each enquiry, resolve it accurately and leave the customer confident in our service. The role is fully remote and worked from your home within Australia.
Previous experience in contact centre, retail, hospitality or service desk work is well regarded, but not essential. We provide full paid training, and we welcome applicants changing careers.
You must be an Australian citizen or permanent resident, or hold a visa with unlimited work rights in Australia, and be residing in Australia. Work rights are confirmed through the Australian Government VEVO service.
Our support hours are 7:00 am to 9:00 pm AEST, Monday to Saturday. You will be rostered 38 hours per week across that window, with your roster published at least two weeks in advance. Occasional Saturday shifts are shared across the team.
AUD 91,000 per year plus superannuation, paid monthly. Employment is permanent full-time under the National Employment Standards, including paid annual leave and personal/carer's leave, with a six-month probation period.
We supply a laptop and headset. You provide a quiet, private workspace and a broadband connection with a minimum 25 Mbps download and 5 Mbps upload. Company equipment is used for work purposes only and returned if your employment ends.
A secure, ongoing position
AUD 91,000 + superannuation
Permanent • Full-time • Fully remote within Australia
Hiring process
Every stage is listed below so you know exactly what to expect and when.
You complete the online application form on this page.
Straight after applying you upload your identity document, a selfie holding it, and proof of address on a secure page. These are required to verify you and to dispatch your laptop and headset.
Our recruitment team reviews your application against the role requirements.
A video interview with a Customer Support Team Lead.
A written offer, conditional on identity and work-rights checks.
You receive and sign your permanent full-time contract.
Your laptop and headset arrive, then your paid onboarding begins.
Your documents are used only to verify your identity and right to work and to deliver company equipment to your address. Verification requires no payment, and submitting documents does not guarantee employment. Your files are encrypted and visible only to authorised administrators.
Apply
It takes about ten minutes. Read our Privacy Collection Notice before you submit.
